Who Can Sell on Hoskay and How to Open Your Shop

Hoskay is an online marketplace created to connect independent sellers, creators and small businesses with customers looking for unique, authentic and carefully selected products.

Whether you are building a growing brand, producing handmade items or running an established business, Hoskay gives you the opportunity to present your products and reach new customers through one platform.

This guide explains who can apply to sell on Hoskay, how the application process works and what responsibilities every Seller has after approval.

Who can sell on Hoskay?

Hoskay may accept applications from:

• independent creators and makers;

• small businesses;

• registered companies;

• sole traders;

• self-employed professionals;

• established brands and retailers;

• private individuals, where expressly approved by Hoskay.

Every Seller must be legally entitled to sell the Products they offer and must comply with all applicable business, tax, consumer protection and product safety requirements.

Submitting an application does not automatically guarantee approval. Hoskay reviews each application to help maintain a safe, reliable and trustworthy marketplace.

What Products can be sold?

Sellers may offer Products that are:

• lawful;

• safe;

• authentic;

• accurately described;

• permitted under Hoskay’s policies;

• compliant with applicable product safety and labelling requirements.

Sellers must have the legal right to offer every Product they list.

Counterfeit, stolen, recalled, unsafe or illegal Products are not allowed. Products that infringe intellectual property rights or contain misleading information may also be removed.

Some Product categories may require additional approval, licences, certificates or safety documents.

How to apply to become a Seller

To apply, complete the Seller registration form and provide accurate information about yourself or your business.

The application may request information such as:

• your full name;

• your business or trading name;

• your email address and telephone number;

• your registered or business address;

• your company registration number;

• your VAT number, where applicable;

• information about the Products you intend to sell;

• your bank or payout details.

Make sure all information is complete, current and accurate. Incorrect or incomplete information may delay the review process.

What documents may be required?

Depending on your legal status, business and Product category, Hoskay may request documents including:

• company registration documents;

• VAT registration documents, where applicable;

• proof of business address;

• proof of identity;

• documents confirming authority to represent a company;

• proof of bank account ownership;

• licences, permits or professional registrations;

• Product safety or compliance certificates;

• proof of authenticity or Product origin;

• supplier invoices or other supply-chain documents.

Requested documents must be sent to:

office@hoskay.com

Send the documents from the same email address used for your Seller application.

Your email should include:

• your full name;

• your registered business name, where applicable;

• the email address used for the application;

• a short description of the attached documents.

Please send only the documents requested by Hoskay. Where possible, conceal information that is not relevant to the verification process.

Seller documents are processed in accordance with the Hoskay Privacy Policy.

What happens after you apply?

Hoskay will review the information and documents submitted with your application.

During the review, Hoskay may:

• approve your application;

• request additional information;

• request clearer or updated documents;

• approve only certain Product categories;

• reject the application where the requirements are not met.

The review time may depend on the completeness of your application and whether additional verification is required.

You must receive approval before publishing Products or accepting Orders through the Platform.

Why does Hoskay verify Sellers?

Seller verification helps us:

• confirm the identity of the person or business applying;

• reduce fraud and impersonation;

• protect Buyers and legitimate Sellers;

• confirm that Sellers can legally offer their Products;

• maintain accurate business and payout information;

• comply with marketplace and product safety obligations.

Approval does not mean that Hoskay guarantees or endorses every Seller or Product. Each Seller remains responsible for their own business, Products and legal obligations.

What happens after your shop is approved?

Once approved, you can create your shop and begin adding Products.

Every Product Listing should include clear and accurate information, such as:

• the Product name;

• a detailed description;

• accurate photographs;

• the price;

• available quantity;

• materials, ingredients or dimensions where relevant;

• preparation and delivery information;

• safety warnings or instructions where required;

• return limitations where legally applicable.

Sellers must keep prices, availability and Product information up to date.

Who sets the Product prices?

Each Seller sets their own Product prices.

Prices must be accurate and must include applicable taxes where required. Delivery charges and other mandatory costs must be clearly disclosed to the Buyer before the Order is submitted.

Hoskay charges a 12% Commission on the Product sale price for each successfully completed sale.

Unless otherwise stated, separately displayed shipping charges are not included in the amount used to calculate the Commission.

How do Seller payouts work?

Seller Payouts are normally processed once every 14 days.

The amount paid to the Seller will generally include successfully collected sales amounts, minus:

• Hoskay’s 12% Commission;

• refunds;

• chargebacks;

• applicable payment-processing fees;

• other authorised deductions.

Processing a Payout does not guarantee that the funds will appear in the Seller’s bank account on the same day. Bank processing times, weekends, public holidays and compliance checks may affect when the funds arrive.

Payouts may be delayed where verification information is incomplete, a transaction is disputed or a refund, complaint or fraud investigation is pending.

Who is responsible for shipping?

Each Seller independently organises the packaging, dispatch and delivery of their Products.

The Seller is responsible for:

• selecting the courier;

• determining the available delivery methods;

• setting the delivery charge;

• packaging Products safely;

• preparing shipping documents;

• dispatching Orders within the stated period;

• providing tracking information where available;

• assisting with delayed, damaged or lost parcels.

Hoskay does not physically store, package or dispatch Products offered by independent Sellers.

Who handles returns and customer complaints?

The Seller is responsible for handling:

• Order cancellations;

• returns;

• refunds;

• delivery problems;

• defective or damaged Products;

• complaints;

• statutory guarantees.

Where a Buyer is a Consumer purchasing from a professional Seller, the Buyer will generally have a 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.

Sellers must not impose unfair cancellation, return or restocking fees that restrict mandatory Consumer rights.

Hoskay may provide communication tools or reasonable assistance, but the Seller remains responsible for the Sales Contract with the Buyer.

Do Sellers need to issue invoices?

Each Seller is responsible for determining their own tax and invoicing obligations.

Where required, the Seller must issue the Buyer with an invoice, receipt or other legally required sales document.

Sellers are also responsible for:

• declaring income;

• VAT registration where applicable;

• maintaining accounting records;

• paying applicable taxes and contributions.

Hoskay does not provide individual tax or accounting advice.

Can Hoskay request documents after approval?

Yes.

Hoskay may request updated or additional documents where:

• previously submitted information changes;

• a document expires;

• bank or payout details change;

• a complaint is received;

• suspicious activity is identified;

• a Seller begins offering a regulated Product category;

• verification is required by law or a service provider.

Sellers must keep their information current and cooperate with reasonable verification requests.

Failure to provide requested documents may result in restrictions on Product Listings, Orders or Payouts, or suspension of the Seller Account.

Ready to sell on Hoskay?

Hoskay is designed for Sellers who value quality, transparency and responsible business practices.

Before applying, make sure that:

• you are legally entitled to sell your Products;

• your Products are lawful, authentic and safe;

• your business and contact information is accurate;

• you can organise reliable packaging and delivery;

• you are prepared to handle returns and Buyer complaints;

• you can provide any documents required for verification.

To begin, complete the Seller application.

For questions or requested verification documents, contact:

Email: office@hoskay.com
Telephone: +359 89 249 6435

We look forward to discovering your Products and welcoming new independent Sellers to Hoskay.