Help
Answers about shopping, orders and sellers in one place. If you need more help, email support@hoskay.com or use the form below.
Support hours: 08:00–18:00, Bulgaria time.
How to shop on Hoskay
Hoskay brings together independent sellers, makers and small businesses. You buy from the seller named on each product page, and our team is here to help with the platform.
Check the description, options and seller’s terms. Add your chosen products to the cart.
Your cart groups products by seller. Continue to delivery and payment for each group, and review the final total before confirming.
Keep your order confirmation and order number. Contact the seller about preparation and dispatch, or our team if you need help.
Buying from several sellers? Complete a separate order for each one. Parcels, delivery times and shipping charges may differ.
Frequently asked questions
How can I pay?
Available payment methods are shown at checkout for each order. Review your chosen method and the final total before confirming.
How much is shipping and when will it arrive?
Shipping depends on the seller, product and destination. Check the terms shown when ordering. For made-to-order products, preparation time is separate from transit time.
Why is there a separate checkout for each seller?
Each seller prepares and ships their own products. Your cart therefore separates them into individual orders, each with its own total and shipping.
Where can I check my order?
Use “Your orders” in the top menu and your confirmation email. If a tracking number has been provided, you can check the parcel with the carrier.
Can I change or cancel an order?
Contact the seller as soon as possible and include your order number. Changes depend on whether processing, production or dispatch has already started.
How can I return an item or report a problem?
Read the seller’s terms and our returns and refunds policy. For an incorrect, damaged or undelivered item, contact the seller with your order number and a description of the issue. If you cannot reach them, contact support@hoskay.com.
Need a hand?
Email support@hoskay.com or use the form below. For order enquiries, include your order number and the seller’s name.